Contact Us

The Lottery Company has been setting industry trends since it was established in 1994. It is based in the UK but its imprint can be seen everywhere.

The Acorns
  • The Lottery Company Limited
  • The London Office
  • 85 Great Portland Street
  • First Floor
  • London W1W 7LT



Date of Incorporation:


Map pin
Country of Origin:

United Kingdom

Company Building
Company Type:

Private Limited Company

Certificate of Incorporation – via Company House

Common Lottery Enquiries

We receive many lottery-related enquiries on a daily basis. Below you can find some of the most common questions we get asked and our answers to them.

I’m trying to log in to my online lottery account but can’t – why?

We get many queries from users asking why they can’t log in to their online lottery account with a particular website and the answer is usually that they’re trying to log in to the wrong website.

There are many lottery websites out there, but they’re not all connected, even if they cover the same lottery. If you create an account with the National Lottery, for instance, you won’t be able to log into it on, as that’s a completely different website.

If you’re not sure what website you created your account with or you don’t know the web address, check your email inbox for a confirmation or verification email. You’ll be able to tell which website the email was sent from – and thus which site you created your account with – by looking at the sender’s details.

Can I play the lottery online in any country?

The rules around playing online differ from country to country and you may not be able to access certain online services from certain countries. You can only purchase online entries directly from the UK National Lottery, for example, when you are located in the United Kingdom. If you’re outside the country you can still purchase entries from third-party lottery providers, but even these are not available in all countries.

If you’re not sure whether you can play from your country, contact the lottery provider you’re looking to play through. They will be able to advise whether there are any restrictions in place that would prevent you from entering online.

I received a message telling me I won the lottery – what do I do next?

If you’re ever notified that you’ve won the lottery – be it by email, text message, telephone, or any other method – exercise extreme caution.

The first thing to ask yourself is: did you purchase an entry to the exact lottery and draw you’re said to have won?

If the answer is no, then you can be certain that the message you have received is a scam. Don’t respond to it, don’t disclose any personal details and, most importantly, don’t pay any fees or hand over your bank account or card details.

If you have played the lottery recently and you’re not sure if the message is genuine, the best thing to do is check the results yourself to find out if you have won. Some lottery providers, including the UK National Lottery, do send out notifications about prizes, but they will not ask you to provide any personal details via email; instead, they will prompt you to visit their website and log in to your account.

The safest way to check your numbers is to go directly to the website you bought your ticket through – don’t click on any links in any email notifications you receive – and compare your ticket to the results of the lottery. If you’re still unsure whether you’ve won, use the contact details on the website to get in touch with the customer service team for further help.

How do I claim my prize?

How you claim lottery prizes depends on many things, including where you bought your ticket, whether you played online or in-store, and how much the prize is worth. Generally speaking, smaller prizes can be claimed from retailers, while the biggest can only be claimed by getting in touch with the lottery’s head office.

If you’re able to, take your ticket to a retailer to find out how much you’ve won and how best to claim it. Failing that, check the back of the ticket, as it should have some advice about what to do and who to contact. If you’re in the UK, read’s How to Claim guide to find out what to do.

I’ve lost a winning ticket – can I still claim the prize?

The rules about whether you can claim prizes on a lost ticket will differ according to the operator that issued it, but in some cases it will still be possible to claim the prize, as long as certain criteria are met.

Firstly, you need to contact the lottery’s customer service team as soon as you find out you’ve lost your ticket – don’t delay, as there is usually only a very short window in which you can do this. They will ask you to provide as many details as possible about when and where you purchased the ticket. It’s important that you provide as much information as you can, as it might make the difference between your claim being validated or not.

Once the lottery’s agents have all the details they need, they will conduct security checks in an effort to confirm that the ticket in question does belong to you. If your claim is validated, you may have to wait until the claim period has elapsed, to make sure no one else comes forward with the winning ticket in the meantime.